Luckily this was a SmartPlan customer of Twenty 4 and so a guaranteed 4 hour response time was what they expected. Within 2 hours we had expert engineers on site looking at the fault. The engineer found that their advanced fire alarm system had gone into fault mode due to a problem with one of the nursing homes smoke detectors.
All Twenty 4 vans are stocked with a number of spare parts and products and on this occasion, a simple switch from old to new got the system back online and running perfectly.
As a SmartPlan customer, this customer has a number of regular fire and security services that they then enjoy covered at a discounted price. As with all SmartPlan customers the more services that we cover the bigger the discount. Services can be added and taken away quickly and easily providing you with total flexibility.